At Pharmaniaga, we are committed to helping our vendors improve both their business and sustainability performances. The Group provided various training programmes for our vendors to further improve their service and product quality. Focusing on integrated quality improvement, they were trained on various disciplines including Total Quality Management, Lean Management as well as Occupational Safety and Health, amongst others. In addition, we have put in place stringent processes and controls to ensure our vendors as well as employees hold to good governance practices.
The Group conducts annual site visits to vendors’ facilities where we hold discussions and find ways to help them expand their network and increase market share. We also facilitate vendors’ engagements with various government agencies to obtain operational support, incentives and grants, amongst others. The performance of our vendors is monitored through the Quarterly Vendor Excellence Monitoring Programme that emphasises product quality and delivery.